Making stagnant Magento website
a flourishing e-store
CUSTOM DEVELOPMENT FOR A MID-SIZE JEWELRY RESELLER
See how Transform Agency helped stagnant website start to grow and develop positive sales dynamic.
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Design audit and development
for an art marketplace
Platform
Adobe Commerce (Magento 2)
Industry
Jewelry, Premium brands, Luxury goods
Outputs
UI/UX design — Design and photography style guide — Technical consultation
Challenge
The client had been in business for around 8 years at that time, but scaling had been challenging in the past two years since they completed the website development. Their store was actively using approximately 25 ready-made extensions from different vendors. The concern was that while they had all the functionality they needed, it didn't align with their vision.
Solution
The client possessed extensive knowledge of their target audience and knew what improvements were needed. Therefore, we began creating custom solutions to replace the ready-made extensions they had been using.
Process
First, we reworked their menu by removing unnecessary sections and adding custom ones.
Secondly, we implemented a third-party search service to enhance search results and speed.
As a third step, we designed a custom promotion extension, allowing the client to be more flexible during promotional seasons and provide users with the specific discount conditions they required.
Finally, we developed a custom module to manage their orders from the back-end.
Results
As a result, their order management team began spending approximately 20% less time, saving valuable resources.
Website navigation and search became significantly more intuitive, delivering results three times faster.
Within around three months of implementing these changes, the customer achieved record-breaking sales during the holiday season, which were 2.3 times higher than the same period last year.
These changes aim to enhance readability and flow.
SEE WHAT OUR CUSTOMERS SAY
ABOUT US ON CLUTCH
After the amendments were implemented, the importance of conversion increased, UX and the automation of internal processes improved significantly. They have extensive experience in building Magento-based products.
The cooperation was flawless. In case of problems or an emergency, the project manager was available to me. At the beginning of the month, we set the work for the next month, and it was done according to the plan.
CMO,
Home Decoration Retailer
The project consisted of upgrading Magento from version 2.3.1 to 2.4.3, we needed a Magento upgrade for the performance improvements. We were left with good impressions and we are very satisfied. Their receptivity and seriousness are at their highest. They have a very good style.
Sergiu Rusu – IT Manager,
CSM UNIFORM
We had a custom project in Magento, it was an important and big project which required custom development over the platform. This development had to be made by Magento experts in order to get the quality and time to market expected from our customer.
The scope was to create a custom marketplace with a custom checkout workflow with final customers, manufacturers and shop customers who sell the manufacturers catalogue. We have had to create a complex workflow and onboarding process.
They [Transform Agency] have great communication skills, and when we have had issues in our deadline with final product and customer, they were 100% available and working with compromise, really hard, in order to help us to achieve our goals.
Isaac Guerra Teijeiro – Key Account Manager,
Intermark IT
We're the UK's largest independent BMW motorcycle specialist. We stock thousands of parts for BMW motorcycles online.
We needed custom development of Magento module. After the module was deployed there were significant time savings observed due to the ERP integration.
They [Transform Agency] have an extensive knowledge of the Magento platform, I was delighted with the development work that was delivered.
James Lawton – IT Manager,
Motorcycle Parts Retailer
They helped us make some improvements to our website. Among them are a shopping cart reminder and the implementation of a stock alert for products that were sold out in the webshop and are now again available. They are also helping us with an enhancement of our RMA module to better meet our internal business processes. More custom developments to come!
All mentioned custom developments were carried out very quickly and to our complete satisfaction. The communication in the project was fast and very transparent. If problems arose, they were addressed immediately. We did not have to wait long for feedback on the implementations.
Everything was done to our complete satisfaction. Very enthusiastic team, pleasant cooperation. Many thanks for that!
Katharina – IT Manager,
E-commerce Company
