Making stagnant Magento website
a flourishing e-store
CUSTOM DEVELOPMENT FOR A MID-SIZE JEWELRY RESELLER
See how Transform Agency helped stagnant website start to grow and develop positive sales dynamic.get a consultation
Design audit and development
for an art marketplace
Adobe Commerce (Magento 2)
Jewelry, Premium brands, Luxury goods
UI/UX design — Design and photography style guide — Technical consultation
The client had been in business for around 8 years at that time, but scaling had been challenging in the past two years since they completed the website development. Their store was actively using approximately 25 ready-made extensions from different vendors. The concern was that while they had all the functionality they needed, it didn't align with their vision.
The client possessed extensive knowledge of their target audience and knew what improvements were needed. Therefore, we began creating custom solutions to replace the ready-made extensions they had been using.
First, we reworked their menu by removing unnecessary sections and adding custom ones.
Secondly, we implemented a third-party search service to enhance search results and speed.
As a third step, we designed a custom promotion extension, allowing the client to be more flexible during promotional seasons and provide users with the specific discount conditions they required.
Finally, we developed a custom module to manage their orders from the back-end.
As a result, their order management team began spending approximately 20% less time, saving valuable resources.
Website navigation and search became significantly more intuitive, delivering results three times faster.
Within around three months of implementing these changes, the customer achieved record-breaking sales during the holiday season, which were 2.3 times higher than the same period last year.
These changes aim to enhance readability and flow.
SEE WHAT OUR CUSTOMERS SAY
ABOUT US ON CLUTCH
After the amendments were implemented, the importance of conversion increased, UX and the automation of internal processes improved significantly. They have extensive experience in building Magento-based products.
The cooperation was flawless. In case of problems or an emergency, the project manager was available to me. At the beginning of the month, we set the work for the next month, and it was done according to the plan.
Home Decoration Retailer
The project consisted of upgrading Magento from version 2.3.1 to 2.4.3, we needed a Magento upgrade for the performance improvements. We were left with good impressions and we are very satisfied. Their receptivity and seriousness are at their highest. They have a very good style.
Sergiu Rusu – IT Manager,
We had a custom project in Magento, it was an important and big project which required custom development over the platform. This development had to be made by Magento experts in order to get the quality and time to market expected from our customer.
The scope was to create a custom marketplace with a custom checkout workflow with final customers, manufacturers and shop customers who sell the manufacturers catalogue. We have had to create a complex workflow and onboarding process.
They [Transform Agency] have great communication skills, and when we have had issues in our deadline with final product and customer, they were 100% available and working with compromise, really hard, in order to help us to achieve our goals.
Isaac Guerra Teijeiro – Key Account Manager,
We're the UK's largest independent BMW motorcycle specialist. We stock thousands of parts for BMW motorcycles online.
We needed custom development of Magento module. After the module was deployed there were significant time savings observed due to the ERP integration.
They [Transform Agency] have an extensive knowledge of the Magento platform, I was delighted with the development work that was delivered.
James Lawton – IT Manager,
Motorcycle Parts Retailer
They helped us make some improvements to our website. Among them are a shopping cart reminder and the implementation of a stock alert for products that were sold out in the webshop and are now again available. They are also helping us with an enhancement of our RMA module to better meet our internal business processes. More custom developments to come!
All mentioned custom developments were carried out very quickly and to our complete satisfaction. The communication in the project was fast and very transparent. If problems arose, they were addressed immediately. We did not have to wait long for feedback on the implementations.
Everything was done to our complete satisfaction. Very enthusiastic team, pleasant cooperation. Many thanks for that!
Katharina – IT Manager,
frequently asked questions
The start is usually quick. We do understand that timely project start and delivery are crucial/extremely important for you (any business). As the team is well-coordinated, the development can be started within 2–6 business days.
Basically, we strive to respond as soon as possible, but in case we have a high load, our job is to provide you with some feedback in 1 (one) business day (24h) the longest.
It really depends on your unique requirements. Throughout the years of our experience, we have tried a variety of development methodologies and built a stable workflow that allows us to accurately predict project timelines and let you understand project timeframes exactly.
Being on the same page isn't always sufficient. We've learned that reporting needs to be customized to align with our customers' business processes, ensuring that the development process remains transparent and comprehensible. Whether through regular calls, meetings, detailed spreadsheets, invoices, or emails, we can adapt and organize communication to suit your business's unique needs.
We highly value transparency in our client relationships and respect the time both parties invest in a project. Therefore, at the project's outset, we offer comprehensive onboarding that covers all process nuances, including reporting, delivery, sign-off, and more. We welcome any questions from our clients at any stage of the project.
You will receive a two-month warranty for the provided customization, covering any issues unless you've made some changes yourself. Even after that, we will remain available and ready to assist.
Yes, there's no charge for estimation when the requirements are clear and don't require an in-depth and time-consuming investigation.
Alternatively, we offer a paid technical investigation to provide our team with a clearer understanding of the full picture and to consider potential major risks for the estimation and subsequent development.
Our pricing policy is in full correlation with the project efforts, the project cost depends on the specialists involved, their seniority, scope of the project, tech stack used, project risks, predictability, etc.
In general, we offer three payment models:
- Fixed Price Model: you will be provided with a fixed scope of work together with its costs, this approach means that the price won't change as well as the scope of work.
- Time and Material Model: you can change the scope of a project, share new business goals, submit new tasks, and change the priorities with full flexibility. Thus, you’ll pay only for the actual hours spent on your project, depending on the amount of efforts involved.
- Dedicated Development Team (when project management is on the Client’s side): you are getting full availability of our resources, e.g., we set up a team for you based on your needs and the team is working exclusively on your project full-time. Communicate with the developers directly and involve them in your day-to-day activities.
Normally, you give a full pre-payment by delivery date, although you can always discuss available options with your project manager.
Such an approach helps us allocate slots for the specialists your project requires.
We are more than just vendors; we are trusted advisors. When you partner with us, you gain access to Transform Agency's extensive e-commerce experience and expertise:
- 70% of our clients engage in long-term partnerships with us
- We have been supporting e-commerce businesses for 14+ years
- Quality is our top priority, 85% client retention speaks for itself
- We have meticulously cultivated an exclusive team of certified professionals in development, project management and marketing
We know that every project has its own specifications and pitfalls. A Personal Account Manager and a Project Manager will lead your project from start to finish and provide you with professional service together with quick answers.