Contact Us Page - Transform Agency

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Why work with us?

EXTRA COMMITMENT

Due to having fewer projects, a boutique agency like us can pay more attention to each project and the details of development. There's also a motivation to go above and beyond what's required to demonstrate their commitment to providing excellent service.

TRUSTED PARTNERSHIP

We offer our clients a closer collaboration than bigger agencies, featuring frequent communication and direct work with key personnel. This is a major advantage as it builds more trusting relationships and better understanding of what our client needs.

START IN 2-6 DAYS

Ready to start within a week, provided we agree on the project requirements and scope. We offer agile delivery based on release cycles, allowing you to regularly check the actual status of your project and request changes.

EASY COMMUNICATION

We always maintain a close communication among the team members and with the clients, which leads to quicker responses to issues or tasks, resulting in rapid completion and high-quality work outcomes.

2-MONTH WARRANTY

After the project is completed, you are given a two-month warranty period, for you and your team to know for sure that all functionality works as expected, while having technical support to answer any questions you may have.

14+

years experience

85%

client retention

1900+

successful projects

70%

long-term projects

400+

satisfied clients

Transform Agency

Address

ALEJE JEROZOLIMSKIE,
89 Warsaw, 02-002
Poland

contacts

Phone: + (48) 572 970 235
Email: [email protected]

frequently asked questions

WHEN

How quick can we start?

The start is usually quick. We do understand that timely project start and delivery are crucial/extremely important for you (any business). As the team is well-coordinated, the development can be started within 2–6 business days.

How quickly can I expect a response to my request?

Basically, we strive to respond as soon as possible, but in case we have a high load, our job is to provide you with some feedback in 1 (one) business day (24h) the longest.

What is the typical duration of a project?

It really depends on your unique requirements. Throughout the years of our experience, we have tried a variety of development methodologies and built a stable workflow that allows us to accurately predict project timelines and let you understand project timeframes exactly.

How do I know what’s going on with my project?

Being on the same page isn't always sufficient. We've learned that reporting needs to be customized to align with our customers' business processes, ensuring that the development process remains transparent and comprehensible. Whether through regular calls, meetings, detailed spreadsheets, invoices, or emails, we can adapt and organize communication to suit your business's unique needs.

We highly value transparency in our client relationships and respect the time both parties invest in a project. Therefore, at the project's outset, we offer comprehensive onboarding that covers all process nuances, including reporting, delivery, sign-off, and more. We welcome any questions from our clients at any stage of the project.

Any guarantees for me?

You will receive a two-month warranty for the provided customization, covering any issues unless you've made some changes yourself. Even after that, we will remain available and ready to assist.

HOW MUCH

Is the estimation free of charge?

Yes, there's no charge for estimation when the requirements are clear and don't require an in-depth and time-consuming investigation.

Alternatively, we offer a paid technical investigation to provide our team with a clearer understanding of the full picture and to consider potential major risks for the estimation and subsequent development.

How do you calculate the price?

Our pricing policy is in full correlation with the project efforts, the project cost depends on the specialists involved, their seniority, scope of the project, tech stack used, project risks, predictability, etc.

In general, we offer three payment models:

- Fixed Price Model: you will be provided with a fixed scope of work together with its costs, this approach means that the price won't change as well as the scope of work.

- Time and Material Model: you can change the scope of a project, share new business goals, submit new tasks, and change the priorities with full flexibility. Thus, you’ll pay only for the actual hours spent on your project, depending on the amount of efforts involved.

- Dedicated Development Team (when project management is on the Client’s side): you are getting full availability of our resources, e.g., we set up a team for you based on your needs and the team is working exclusively on your project full-time. Communicate with the developers directly and involve them in your day-to-day activities.

Is it possible to make payments in installments?

Normally, you give a full pre-payment by delivery date, although you can always discuss available options with your project manager.

Such an approach helps us allocate slots for the specialists your project requires.

Why should I hire you for my job?

We are more than just vendors; we are trusted advisors. When you partner with us, you gain access to Transform Agency's extensive e-commerce experience and expertise:

70% of our clients engage in long-term partnerships with us
We have been supporting e-commerce businesses for 14+ years
Quality is our top priority, 85% client retention speaks for itself
We have meticulously cultivated an exclusive team of certified professionals in development, project management and marketing

With whom I will be in touch during the project?

We know that every project has its own specifications and pitfalls. A Personal Account Manager and a Project Manager will lead your project from start to finish and provide you with professional service together with quick answers.

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