Magento maintenance and support services

Yes, there's no charge for estimation when the requirements are clear and don't require an in-depth and time-consuming investigation.

Alternatively, we offer a paid technical investigation to provide our team with a clearer understanding of the full picture and to consider potential major risks for the estimation and subsequent development.

Our pricing policy is in full correlation with the project efforts, the project cost depends on the specialists involved, their seniority, scope of the project, tech stack used, project risks, predictability, etc.

In general, we offer three payment models:

- Fixed Price Model: you will be provided with a fixed scope of work together with its costs, this approach means that the price won't change as well as the scope of work.

- Time and Material Model: you can change the scope of a project, share new business goals, submit new tasks, and change the priorities with full flexibility. Thus, you’ll pay only for the actual hours spent on your Magento ongoing support, depending on the amount of efforts involved.

- Dedicated Development Team (when project management is on the Client’s side): you are getting full availability of our resources, e.g., we set up a team for you based on your needs and the team is working exclusively on your project full-time. Communicate with the developers directly and involve them in your day-to-day activities.

Normally, you give a full pre-payment by delivery date, although you can always discuss available options with your project manager.

Such an approach helps us allocate slots for the specialists your project requires.

We are more than just Magento support and maintenance company; we are trusted advisors. When you partner with us, you gain access to Transform Agency's extensive e-commerce experience and expertise:

• 70% of our clients engage in long-term partnerships with us
• We have been supporting e-commerce businesses for 14+ years
• Quality is our top priority, 85% client retention speaks for itself
• We have meticulously cultivated an exclusive team of certified professionals in development, Magento support and maintenance, project management and marketing

We know that every project has its own specifications and pitfalls. A Personal Account Manager and a Project Manager will lead your project from start to finish and provide you with professional service together with quick answers.